Burger King

Order placed via click & collect, waitress very kind and smiling. Upon arriving home, there was a mistake in the order. And then the disaster... we called to report it and spoke to the manager on duty Sunday evening, July 26th, who was incredibly condescending and didn't even apologize for their mistake. Following this whole mess, we headed to the Burger King to collect the "compensation." Once there, we were greeted by the same woman who, just like on the phone, remained impassive and arrogant. We didn't order dessert or a discount; a simple "sorry" would have sufficed. We were met with "I don't make the rules, you have to be able to question yourself," and so on... a shifty gaze and total disinterest in the situation and customer service.

The employees (especially the manager) are incredibly rude to customers. I traveled miles because my daughter was dreaming of the Charmed mug, and when we checked the order (since we've had mistakes before), we saw size 41 socks (I wear a 36) and a glass, so no mug. When I politely asked if we could exchange it, I was told no, in a haughty tone, that the gifts were random. So, traveling miles only to be treated condescendingly, especially to make my daughter happy, and to leave with a pair of socks is pathetic. Even McDonald's will exchange the toy if you're not happy. I don't think that's good customer service.

Disappointed. My daughters went there for the Charmed mugs and received a t-shirt and socks instead. We were told "it's random," that orders aren't prepared in advance, so it's easy to put the Boomer menu gift they would have liked in there. Especially since the bag is transparent, and "we don't exchange" was the response. Ending up with duplicate gifts is not cool for the price. Really disappointed.

The place is really disgusting, it's really not good and it doesn't even look like the picture. I ordered one of the new Loris tortillas and it's not good, the sauce is bad, everything is small and crushed, and it takes 1 hour to serve customers.

SHAMEFUL! The wait was incredibly long this evening. While talking to one of the employees, we learned that there were only two of them to run the entire restaurant. This is simply unacceptable. The responsibility lies absolutely not with the employees, but with management, who chose to leave such a heavy workload to just two people. This type of organization is disrespectful, both to the customers and the staff. On the other hand, a huge thank you to the two employees who were there this evening. Despite the enormous pressure, they remained professional, efficient, polite, and smiling from beginning to end. They did everything they could in unacceptable working conditions. Thank you for your professionalism and courage. I sincerely hope that management will become aware of the situation and finally give its teams the resources they need to work properly. The employees deserve to be praised, not abandoned. A rant against management but a message of support for employees.

Over 25 minutes wait to be served for takeout

The fries tasted like they'd been reheated in a deep fryer and were covered in oil. The burgers were a mix of hot and cold, and the floor and tables weren't clean. In short, I definitely don't recommend this restaurant.

Fast, hot, delicious

I'm giving it one star because I can't give less. I was stuck in the drive-thru for an hour even though they didn't have what I wanted. There was no way out; I had to stay in line. Never again.

I ordered takeout on the evening of July 14th. I didn't think to check my order because I've never had a problem before. I didn't receive a napkin, balsamic dressing for my small salad, or any salad in my CBK (Cocktail Burger). There were very few people there at that time (6 pm), but the woman packing my order was listening to a conversation between her colleague and another customer (was she perhaps inattentive to my order?). I'm still giving it 3 stars because it's the first time I've been truly disappointed, but I wanted to mention it. Unfortunately, I didn't think to take any pictures at the time.

I wish to report a problem following my visit to your establishment yesterday. I purchased a meal deal including a fish burger, which I ate around 9:00 PM, and I didn't consume anything else afterward. I spent the entire night with severe abdominal pain that prevented me from sleeping, and I still have significant stomach pain today. All the symptoms indicate food poisoning related to this meal. I sincerely hope your fish was fresh, as everything suggests otherwise. I am very disappointed by this experience.

The order preparation was incredibly slow and disorganized; I won't even mention the state of the floor behind the counter, which is visible from the dining area. Seriously, if you can, go somewhere else.